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Seminars
RESOLVING CONFLICT AND SOLVING PROBLEMS VIA CREATIVE THINKING, TECHNICAL AND PRACTICAL TOOLS
Duration - 5 days; Fee - $1585 Venue – London, Nigeria & Ghana
Contact us for dates and volume discount
Who is this seminar for?
Ideal for those in creative roles who have complex problems to solve and need new ideas and creative thinking tools, like Managers, supervisors, team leaders, or anyone who struggles to consistently obtain positive outcomes from conflict situations. Equally useful for more experienced managers who would like to pick up new techniques for dealing with communication failure or personality clashes. Very good for project managers, middle and senior managers and managers who consider one or more members of their team to be 'difficult', and HR professionals who are looking to learn best practice in this area. This seminar will cover:
Prevent, manage and resolve conflict to stop it harming your organisation
What is it about?
Conflict is not a bad thing. However, the way that individuals and organisations deal with it (or fail to deal with it) often is. This course is designed to give you a positive approach to managing, resolving and, where appropriate, preventing conflict. You will acquire and practise established techniques for managing and resolving conflict in a variety of situations
Course Overview
• Recognise and understand
Learn the seven home truths of conflict
Know the two primary reasons why conflict occurs
Spot the red flags which indicate conflict is brewing
Uncover the seven types of conflict and learn different strategies for dealing with them
• Dissolve and resolve
Work through the seven steps to co-operative resolution
Learn the essential rules for open communication
Discover proven ways to prevent conflict from escalating
Separate the person from the problem – what this means and how to do it
Mediate effectively in a conflict situation
• Behaviours and barriers
Break the automatic link between emotions and actions
Use the power of influence to overcome obstacles
Build trust and respect
What do I get out of it?
• More positive ways to promote change and collaboration
• Ability to identify and deal with causal behaviours which trigger and escalate conflict
• The confidence to confront people in a way that minimises defensiveness and hostility, every time
• Skills to control your own anxiety, anger and fear in a conflict situation to build trust and respect
• Knowledge of mediation techniques for a conflict situations
2. CREATIVE THINKING AND PROBLEM SOLVING-
A TOOL FOR MOVING FORWARD
Escape conventional barriers to innovation
What is it about
This course will show you how a structured approach will help you in your search for creative solutions. Using practical techniques and creative thinking tools, you will learn how to confront work challenges proactively and from a new angle
Course Overview
• What are creativity and innovation, and why are they important?
• How the brain works in respect of creativity and innovation
• Difference between vertical and lateral approaches; what are the benefits and weaknesses
• Learn creative thinking tools: Brainstorming, Tony Buzan’s Mind-mapping, Edward de Bono’s Six Thinking Hats, Metaphorical thinking, Rule Reversal, Bissociation
• Methods of testing ideas for practicality and relevance
• Apply the more fluid style of the right hemisphere of the brain
• Recognise and cope with obstacles to creativity in the mind, in approach and in the working environment
• Understand the limitations and applications of conventional problem solving
• Ensure that creativity becomes a useful tool for day-to-day problem solving
What do I get out of it?
• Skills to overcome barriers to thinking creatively
• Improved problem solving and analytical skills
• Enhanced performance and results through creative thinking
• Tools to break down conventional barriers to analysis and idea generation
Turn difficult, unproductive staff into motivated, productive team members
What is it about?
Dealing with difficult people is a challenge that can consume your time, energy and resources. To avoid this, you need a management strategy that helps you deal effectively with the problem behaviour, and helps them become cooperative and productive members of the team. This interactive course uses case studies and group feedback to help you find the best approach for you, to facilitate increased workplace harmony.
Course Overview
Learn management strategy to get the best from those who:
say they will do things but don't deliver
disrupt the team’s performance
are ambitious but easily frustrated
are often aggressive when dealing with yourself or others
are overly cynical and destroy team morale
desire promotion but aren't ready
refuse to accept feedback and do not respond to standard performance management processes
• Understand what can trigger difficult behaviour
• Identify different types of personalities and plan strategies for dealing with individuals
• Be aware of communication barriers and learn how to handle emotion
• Achieve effective results through continual performance management
• Understand the legal issues surrounding performance management for difficult people.
• Be aware of ulterior motives for conflict
• Know when to involve HR
• Uncover inspirational approaches to managing difficult people and situations
This course utilises interactive learning methods to ensure a 'real world' understanding of the issues. Training tools include role plays, case studies and group feedback.
CONFIDENTIALITY GUARANTEED
We appreciate the need to protect delegate confidentiality, particularly when courses deal with sensitive issues such as this. We guarantee confidentiality and discretion, or your money back
What do I get out of it?
• A better understanding of the root causes of difficult behaviour
• The confidence to stop one member of the team demoralising the others
• The skills to adapt your management style to suit different personalities
4. SUPERVISION AND TEAM LEADERSHIP-
GETTING THE BEST FROM OTHER PEOPLE
The vital link between management strategy and effective team performance
What is it about
This course will show you clear and simple ways to communicate goals and objectives to your team, to ensure you have a common purpose. You will learn how to motivate and develop your team to continuously improve performance whilst growing your own confidence to deal with difficult situations decisively.
Course Overview
• The modern supervisor:
Understand the supervisor’s position within the organisation
The responsibility and authority of a supervisor
The five key areas of team supervision: lead; communicate; organise; plan; control
• Effective team leadership
Meet the expectations of your team
Learn the GRIPS model of team leadership
Set SMART goals and objectives
Appreciate the three key components of goal setting: task, team and individual
• Develop your management style
Learn different management styles for different situations
Pinpoint your own management style and evaluate for effectiveness
What do I get out of it?
• An understanding of the roles and responsibilities of a supervisor
• Techniques to get the best from other people
• Management approaches for difficult people and difficult situations
• Time management and ways to delegate tasks with confidence
5. LEADERSHIP, INNOVATION & ENTERPRISE SKILL-
STEPPING INTO YOUR TOMORROW TODAY
Unleash your creative potential – think and lead innovatively
What is it about
This unique course was developed by Reed Training and Royal Holloway University. It provides techniques to get you and your team thinking differently, giving you practical tools to tackle problems and new ways of firing up your team.
Course Overview
• Mental aerobics – getting the brain fit
• Me PLC – manage yourself and your role
• Making it happen
• Creative thinking tools and technique
• Leadership cases and challenges
• Dealing with resistance and setbacks
• Environmental analysis
• Developing mission and vision
• Creating a working brand
• Motivating the team
What do I get out of it?
• An understanding of mission and vision for your own career and work activity
• Leadership sense to make it happen
• Analysis tools to audit the abilities of your organisation
• Understanding of a range of powerful tools for idea generation, testing and development
• The confidence to present new ideas and initiatives effectively and negotiate their successful implementation
6. MOTIVATIONAL TECHNICS- AWAKING THE GIANTS IN US
Boost morale, performance and team spirit
What is it about
This course helps delegates to establish practical strategies to motivate their team for optimum performance. It shows you how to identify common de-motivators and prevent these from attacking morale. You will learn effective communication techniques to ensure everyone is working to same objectives, and improve your skills in understanding the unique needs of individuals to heighten motivation on a personal level.
Course Overview
• Recognise the signs of de-motivation
Realise what de-motivates people
Spot signs of de-motivation
Handle de-motivated individuals effectively
• Be a motivator
Learn theories of motivation
Identify individual needs
Implement six best practice principles
• Use different leadership styles
Apply different styles depending on the task, the team and the individual
Acquire tools and techniques for decisive leadership
Handle ‘difficult’ behaviour effectively
• Develop communication skills
Put feedback to good use
Develop assertive behaviour
Nurture questioning and listening techniques
What do I get out of it?
• Fluency in the motivational concepts of Herzberg and Maslow
• The ability to identify key self-motivating factors as well as the key factors that motivate team members
• More effective leadership techniques and an understanding of their impact
• The confidence to provide appropriate feedback to improve performance
